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We offer FREE shipping on most of the products listed on our website, and fully absorb those costs if you keep your purchase. However, if you do not contact us to cancel an order before it leaves our warehouse, all shipping costs as well as a 20% warehouse restocking fee will be deducted from the purchase price before any refund is issued.
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The next kinds of products don't qualify to become came back for any refund:
1) Broken or defective goods which we'll happily replace with similar item free of charge for you.
2) Marketing products that have been provided totally free.
3) All products under $50.00 each - for example alternative parts, Anchor Kits, GamePaks, etc. - aren't returnable or refundable.
4) Products came back without prior written authorization (RMA) from Jumpy Joey or came back a lot more than thirty days after receiving the product(s) for you.
5) Products that are returned "freight collect."
6) Products not bought from Jumpy Joey.
To set up any return, contact our Customer Support department at 1-972-855-8679 or email us at firstname.lastname@example.org. Your return is going to be posted, you'll be given an RMA number to keep for your records, and you'll get an email confirmation from the return once it's finished being processed in our system. Please allow 3-4 days for processing, after we receive your returned item(s). Your money will be returned to your credit card, or payment proccessor. Jumpy Joey doesn't will not pay for unauthorized repairs or returns. Please be aware that unidentifiable or unauthorized returns is going to be declined. All returns should have coming back Merchandise Authorization (RMA) number released by Jumpy Joey.
Jumpy Joey is undoubtedly worried about your satisfaction. So should you choose to refuse delivery of the item genuinely purchased from us, a credit is going to be released for that item as deliver to within our Return Guarantee.
If you're declining delivery since the shipment seems broken, we'd prefer that you simply accept delivery of the item(s), and give us a call immediately if there's an issue. Contact our Customer Support department at 1-972-855-8679 to go over your concerns, and any issues you have so that we can do whatever possible to rectify the problem. Please call within five days of delivery of items, to report any missing, broken, or defective parts. Jumpy Joey will require prompt action to rectify the problem.
• If your part is missing, we'll send it for you immediately via USPS Priority Mail or UPS Ground (with respect to the size the part).
• If your part is broken or defective, we'll send a alternative and provide instructions on how to proceed next. We might request that you simply throw it out, or we'll arrange to be acquired at no cost for you. Please keep all original packing materials, just in case a product must be came back.
However, should you still wish to return your item(s), we are able to have UPS pickup your package to send it back to Jumpy Joey.
For any other questions or concerns please contact us and we will be happy to answer any of your questions.
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The Jumpy Joey and its selected affiliates offer this site to you under the following conditions. By visiting and/or using this site in any way, such as browsing products or placing an order, you agree to these conditions. Please read them carefully. These terms and conditions may change with or without notice and are effective immediately upon being posted.Please review our Privacy Notice, which also governs your visit to The Jumpy Joey.
All content on The Jumpy Joey, including text, icons, graphics, logos, images and software is the property of The Jumpy Joey or its affiliates and protected by United States and international copyright laws. Please review our Copyright Notice. The Jumpy Joey reserves the right to cancel products or services to any customer for any reason at any time. The customer's sole remedy in such cases will be the full refund of any funds The Jumpy Joey has collected in reference to the cancelled products and/or services. The Jumpy Joey attempts to provide current and accurate information on its web sites, email and telephone communications. The Jumpy Joey does not, however, warrant that this information is correct, accurate or complete. Information communicated by The Jumpy Joey is not a contract, and should not be treated as such. The sole remedy of a customer acting on incorrect information is to request a cancellation of the order placed as a result of this incorrect information. Please review our Order & Return Policies. While The Jumpy Joey makes commercially accepted best efforts to maintain the security of customer transactions, its liability in cases of third party theft or misuse is limited to the funds which The Jumpy Joey has already collected in reference to the customer's most recent order.
THIS SITE IS PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. The Jumpy Joey MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON IT. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK, BY YOUR OWN FREE WILL, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY CONSEQUENCES ARISING FROM THIS USE. The Jumpy Joey DISCLAIMS ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. The Jumpy Joey DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR ITS ELECTRONIC COMMUNICATION ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. The Jumpy Joey WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
You agree that the laws of the state for which you are a resident, without regard to principles of conflict of laws, will govern these Terms of Service and any dispute of any sort that might arise between you and Mercantila, Inc. or its affiliates. If you reside outside the United States then the laws of the state of California will govern any dispute along the foregoing terms.
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What we collect We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
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Viewing Orders You can view all your orders placed in your My Account. Once you log on you can see My Orders on the left side menu.
Updating Account Information To edit all your account information log in to My Account and you can click each of the options on the left. Make sure to save any information changed by clicking the save button on the bottom.
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